Frequenty Asked Questions

Does it ship like it shown?

It’ll will not be 100% the same as we do it with a human touch. Color will not always be the same with what you see on your screen because every screen and eyes are different. We’ll also add extra filler and shipping box to make sure all the items will be safe to delivered.

HOW MANY ITEMS WILL IT FIT ON EACH PACKAGING?

You can see our box sizes. Our box usually fits around 4-7 items depend on how big the gift you picked. If you different dimensions, just let us know! We might have something that’ll fit your gift.

CAN I ADD SLEEVE OR LOGO TO THE BUILD A GIFT SERVICE?

Yes you can, we will help you with simple design with your own logo. There will be an additional fee for this upgrrade. You can add custom sleeve or logo with minimum 10 pcs of the same gift.

WILL THE MESSAGE ON GREETING CARD IS WRITTEN OR PRINTED?

Typically we print out your message with our default font. But we may also send it with handwritten message if our printer is broken.

IS SHIPPING INCLUDED?

While we’re always striving to keep shipping costs low, per-box shipping is an additional cost.

HOW LONG IS THE PROCESSING TIME?

We will ship it after 1-2 days after we receive your order. Gift that includes pre-order or custom illustration will take more time depends on the item. Delivery takes approximately 1-4 business days (depending on where it’s going and what courier service you choose). If you’re in a pinch (and needed your gift as soon as possible), contact us and we’ll see what we can do.

CAN I ADD SLEEVE OR LOGO TO THE BUILD A GIFT SERVICE?

If you’d like to make someone’s day especially special, please add your note when you check out your order. We’ll make it happen! This only work if you build your own gift.

HOW DOES THE SHIPPING WORK?

All gifts area shipped from our Headquarters (Cengkareng, West Jakarta) through TIKI or GOSEND We area also a available for self pick-up, just tell us and we arrange it for you.

Return and Exchanges :

We take great care to ensure your gift arrives to you looking great!

If your gift arrives worse for the wear, please see our terms and conditions to issue refund.

Having trouble with your order?
Please contact us +62 895 0865 9547, we will help you right away!